Wednesday, March 10, 2010

Blackberry - Duplicate Email Issue

Had an interesting issue with a Blackberry today. The user was receiving duplicate emails and calendar invites on the Blackberry. Accepting the calendar invites also send a second .ics file. We contacted Intermedia for support and they recommended wiping and reloading the Blackberry, but this did not resolve the problem. We finally determined that the user had a delegate setup. All of the emails were being forwarded to the delegate which was causing the duplication. Removing the delegate resolved the problem.

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